Again, it is never our intention to give you anything but a truly stellar experience. We do regret if you did not receive this vital information between 9/26/22 when you made Goddess's appointment and when you arrived on 10/22/22. While we do reserve the right to update our policies anytime if we feel it is in the best interest of our pet guests, we did make all of these changes public not only on our website, phone messaging, email correspon dance, lobby signage, social media, and email and text notification messages to all clients who have opted in to receive these types of notifications from us.
It is never our intention to mislead or misinform our clients, and we hate to hear that your travel plans were affected by any delays due to your check-in process with us. Triplett, We are terribly sorry that you did not find our vaccination information was communicated properly. With Beth stating she'd get back with me and not even doing so shows, they really do not care. So take that into consideration when booking. Due to the lack of simple communication skills, and spending an extensive amount of money (i book for 5-7 days every reservation), Im not sure if i want to continue.
I talked to Beth, the floor manager, which has not contacted me back about this issue. However, i was still held accountable which i understand to an extent due to the safety of my baby. Well, I booked my reservation before they even made this new policy, so my reservation said nothing about this new vaccination. They stated t hat they sent an email and put it on their social media. Not only was this inconvenient, but the negligence of miscommunication caused me to miss my flight (took me an hour to get my dog vaccinated), which trickled into delaying an event i had planned months ahead of time. The day I come to check in my dog they told me I needed a vaccination in order to board my pet. Nothing was communicated to me about a new policy about a vaccination. Poor communication!! I made a reservation a month ago and called two days prior to my reservation.
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